At (VarNav’S) African Market Online, we want you to love your purchase! If you’re not completely satisfied, we offer hassle-free returns and refunds based on the conditions below.
📅 Return Window
We accept returns within 2 days from the date of delivery. If 2 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
📦 Eligibility for Returns
To qualify for a return, items must: ✅ Be unused, unworn, and in their original condition ✅ Have all tags, packaging, and accessories included ✅ Be returned with a valid proof of purchase
🚨 Non-Returnable Items: Certain products cannot be returned, including:
Frozen products
Opened items
Clearance or final sale items
Perishable goods (e.g., food, flowers)
Health and hygiene products (e.g., face masks, soaps, creams or earrings)
🔄 Exchanges
If you received a damaged or defective item, we are happy to replace it! Please contact us within 2 days of receiving your order with photos of the issue.
💰 Refunds
Once we receive and inspect your return, we will process your refund. If approved, your refund will be issued to your original payment method within 2 business days.
🚨 Note: Shipping costs are non-refundable, and return shipping fees may apply unless the return is due to a mistake on our part.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
📦 Return Address: VarNav’S African Market Online, 909 W Spring Creek Pkwy, Suite 370, Plano
🚨 Late or Missing Refunds
If you haven’t received your refund yet: 1️⃣ Check your bank account again. 2️⃣ Contact your credit card company – refunds may take time to reflect. 3️⃣ Still no refund? Contact us at [Your Support Email] for assistance.
