At African Market Online, we take great care in packaging and shipping frozen products to ensure they arrive in optimal condition. However, due to the nature of frozen shipments, please review the following important information before placing your order.
📦 Shipping & Packaging
All frozen items are shipped using insulated packaging, dry ice, or gel packs to maintain the appropriate temperature during transit.
Orders containing frozen products are shipped via Express Shipping to minimize the risk of thawing.
We only ship frozen items from Monday to Wednesday to prevent weekend delays.
🚚 Delivery Responsibility
It is the customer’s responsibility to ensure someone is available to receive the package upon delivery.
Frozen items should be unpacked immediately and stored in a freezer upon arrival.
We are not responsible for delays caused by shipping carriers, weather conditions, or if the package is left unattended for extended periods.
📍 Shipping Restrictions
🚫 We do not ship frozen items to:
P.O. Boxes or APO/FPO addresses
Locations with extended transit times that may compromise product integrity
International destinations (unless otherwise specified)
💰 No Refunds or Replacements for Thawed Items
While we take every precaution to ensure safe delivery, we cannot guarantee that frozen products will remain fully frozen upon arrival. Therefore, we do not offer refunds or replacements for items that thaw during transit.
However, if your order arrives damaged or spoiled due to packaging failure, please contact us within 1 day of delivery with photos of the package and contents for review.
